I purchased a series of hydrotherapy sessions off of Groupon for Elizabeth King's colon cleanse Only Natural Wellness Center. I recently moved here from Seattle where I had a wonderful hydrotherapist, so I am familiar with how a well-run, experienced, professional, kind, CERTIFIED, clean and high-tech hydrotherapy center should operate.
My experience with Elizabeth Kind was anything but. I walked in, took my shoes off (per the posted signs) and went upstairs. Elizabeth was helping another client, so I sat down and waited. She finished and came out of the room.
I said hello. Without making eye contact or introducing herself, she told me to sit down and she'd be with me in a moment. After a few moments, again without even looking at me, she asked if I had my voucher. I said yes and got up to give it to her.
She told me to be seated and she would be with me in a moment. Seriously?? She stated, "this is your second appointment." I said, "no, this is the first time I've been here. I have two other appointments scheduled after this." She said, "it says this is your second appointment." I said, "it is incorrect.
I've never been here before and have never met you." She then told me to put my coat downstairs on the coat rack. I asked if I could keep it with me (it's a new, not-cheap winter coat). She said, "please put it downstairs." I obliged. She then took me into the room where she proceeded to give a series of instructions.
I felt like I was in trouble. After disrobing and getting situated (please note, there was plenty of room for my coat to have been with the rest of my clothes in the restroom), she came in and began the session by starting the flow of the liquid into my body. I had never been on a machine like this before. I'm used to quality equipment.
I told her when I was ready to release. She told me to do it. I looked at her inquisitively and she said, "push, push, push!" As embarrassing and uncomfortable as it was, I did. If anyone has had hydrotherapy before, if you suffer from food allergies and/or digestive issues, which I do (thus the reason I was at the freaking place), you know that you may have gas during this session.
Well, I did. She berated me for it. She then told me to clench for the next fill. I did.
She said, "Clench harder. I can still hear dripping. Do you hear the dripping? Do you have a weak pelvic floor?" I told her, "No one has ever critiqued my pelvic floor." She said, "well, no one would tell you that, you would know because you can't seem to clench." At this point, I was totally mortified and nearing my breaking point.
I did not pay to be insulted by a pompous ***. She then turned on a dvd about silver fillings and the mercury poisoning it causes and left. Never have I experienced craziness like this. I went through my series, cleaned up and dressed.
As I was leaving, she told me to take a probiotic. I said, "Yes, absolutely. I actually already do daily." She said, "well, you may want to consider increasing the dosage because it doesn't seem to be helping you." I left. I will never return for my remaining two appointments.
I will not cancel them because I want her to sit there and wait for me.
I want my no-show appointments to prevent someone else from experiencing this horrible treatment. I will post this anywhere I possibly can to hopefully save someone from her rude, insensitive, insulting and incredibly uncalled for behavior.
Review about: Colon Hydrotherapy.
Monetary Loss: $81.